CFS TECH recognizes the importance for dealerships to enhance customer experiences at every touchpoint, from initial prospecting to vehicle purchase and subsequent servicing.
Enhancing customer engagement at the dealership level not only boosts sales but also improves service retention. Data is collected and managed to provide valuable real-time insights and analysis capabilities. When used correctly, this information can transform customers into brand ambassadors.
CFS TECH Solutions can be applied to various aspects, including:
· Real-time customer feedback
· After service and general feedback
· Marketing surveys (MX), Net Promoter Scores (NPS), and CSAT (Customer Satisfaction)
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