Our real-time customer experience (CX) measurement, service recovery, and mobile marketing solution empower customers to provide immediate feedback on their current experience via their cell phones. This feedback can be submitted through text to a short code or by scanning a QR Code. The results are instantly available and can be shared with managers via email or text message, facilitating quick action.
In today's fast-paced environment, customers expect prompt attention and resolution. Our solution helps turn negative experiences into positive outcomes, fostering brand loyalty and advocacy. Additionally, it allows you to gather verbatim feedback or customer contact details, among other functionalities.
The primary distinction between CFS TECH SMS and CFS TECH KIOSK lies in how customers provide feedback (mobile-based vs. kiosk-based). These two solutions complement each other, providing you with a comprehensive customer feedback system.
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