Our kiosk-based customer feedback and marketing solution offers a real-time customer experience (CX) measurement, service recovery, and mobile marketing solution. It utilizes tablets or keyboard feedback devices strategically located in retail, restaurants, and other locations.
This solution enables customers to provide quick feedback about their current experience, making it convenient for them to share their compliments, complaints, and suggestions.
The primary difference between CFS TECH KIOSK and CFS TECH SMS is the mode by which customers provide their feedback (kiosk-based vs. mobile-based). These two methods work well together to provide you with a complete Customer Feedback Solution.
CFS TECH COMMENTS is a real-time, robust, user-friendly, dedicated self-standing keyboard unit that enables you to receive daily, weekly, and/or monthly reports in easy-to-understand formats.
These reports provide you with customer names and contact details, three options of verbatim feedback (complaints, compliments, and suggestions), and qualitative feedback.
CFS TECH COMMENTS not only provides you with the means to address issues or respond to suggestions efficiently and professionally but also assures the customer that they are the most important aspect of your business.
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