Unlike many of our competitors, who focus primarily on market research, we offer your business a comprehensive suite of tools to empower you to respond promptly and adjust accordingly to customer feedback. Our survey tools can be customized to evaluate various issues, including customer satisfaction, staff sales effectiveness, and overall customer experience, providing you with valuable insights into critical aspects of your business. Paperless data capture not only saves time and money on administrative costs but also provides immediate access to feedback information, enabling you to turn insights into action. As Peter Drucker famously said, "What gets measured gets managed."
CFS TECH is founded on a robust and adaptable cloud-based Customer Experience platform. Our platform delivers real-time results, offering advanced drill-down reporting and analysis capabilities. Reports can be quickly deployed without the need for on-site IT support, and they are optimized for use on most devices for efficient data capture.We integrate multi-channel feedback, which helps in developing a deeper understanding of the customer experience.
CFS TECH simplifies the process for businesses to gather real-time customer feedback, analyze it, and take decisive action.
CFS TECH offers a comprehensive selection of distribution options for reporting the data it collects on behalf of clients. These platforms include live dashboards, email push reporting, and digital integration into customer BI Systems, if needed.
Our kiosk-based customer feedback and marketing solution offers a real-time customer experience (CX) measurement, service recovery, and mobile marketing solution. It utilizes tablets or keyboard feedback devices strategically located in retail, restaurants, and other locations.
Introducing our comprehensive platform designed to gather, analyze, report, and act on qualitative feedback, providing you with a powerful tool for managing and improving your Customer Experience.Our extensive analytics solutions enable trend analysis, net compliment percentages, and sentiment analysis
Experience real-time customer experience (CX) measurements, ideal for capturing the Voice of the Customer (VOC) and collecting feedback. Whether you want to engage with your customers during their experience or gather insights at their convenience, our tools are designed for you.
Our real-time customer experience (CX) measurement, service recovery, and mobile marketing solution empower customers to provide immediate feedback on their current experience via their cell phones. This feedback can be submitted through text to a short code or by scanning a QR Code. The results are instantly available and can be shared with managers via email or text message, facilitating quick action.
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