Experience real-time customer experience (CX) measurements, ideal for capturing the Voice of the Customer (VOC) and collecting feedback.
Whether you want to engage with your customers during their experience or gather insights at their convenience, our tools are designed for you.
· Conduct software-driven surveys across various channels, including web, mobile, and in-app interactions.
· Enable customers to conveniently share compliments, complaints, and suggestions.
· Access immediate results, shared with managers via email or text message for swift action. In today’s fast-paced environment, customers expect prompt attention and response.
· Replicate any existing paper-based or telephonic surveys.
· Offer customers flexibility in how they provide feedback.
· Utilize our advanced text analytics to deliver insights on the Voice of the Customer.
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